Service Now

ServiceNow is a service used by Michelin to automate and streamline work processes across various departments, including front, middle, and back office operations. It is designed to improve daily productivity by providing a platform for efficient task management.

One of the key features of ServiceNow is its API capabilities, which allow for seamless integration and communication between different systems. This enables users to easily connect and interact with various applications and databases, facilitating smoother processes and management.

ServiceNow also offers self-service options, allowing users to independently handle a wide range of requests without the need to contact a support agent. This empowers employees to find solutions and access information on their own, reducing dependency on external assistance.

The internal ServiceNow team at Michelin provides a comprehensive set of APIs that can be utilized by any development team within the company. These APIs cover various areas such as IT, HR, CMDB (Configuration Management Database), and more. 
This ensures that all departments have access to the necessary tools and resources to track and resolve issues efficiently.